Conflict Management

Conflict Management

Conflict Management Skills

In many cases, conflict in the workplace just seems to be a fact of life. We’ve all seen situations where different people with different goals and needs have come into conflict. And we’ve all seen the often-intense personal animosity that can result.

The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.
In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes.

Conflict management is the use of strategies, including informal and formal conflict resolution, for handling problems in the workplace.

There are a number of factors that come into play when conflict arises.
As a result of these factors, each party involved in the conflict has a choice of styles to adopt to manage the conflict.

Prime Performance incorporates the Thomas/Kilman Theories of Conflict Styles, the Interest based Relational Approach as a process and the philosophy of “Flow” (Thomas Crum – Creative Conflict Resolution)

Introductory Workshops cover:

  • causes of conflict
  • benefits of conflict resolution
  • theory of conflict styles
  • factors affecting the communication process
  • how different personality temperaments view conflict
  • conflict resolution approach
  • applying conflict resolution tools

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  • "Everything's a circle. We're each responsible for our own actions. It will come back." --Betty Laverdure Author