Satisfying Customers Needs
Prime Performance offers a series of workshops to enhance understanding of individual styles and preferences. These workshops can provide a framework for the Sales Team to reflect on which strategies work, and why, as well as what doesn’t work and what adjustments to make.
Training Objectives:
- Identify the needs and values of customers
- Identify the unique ways others perceive things such as “benefits”
- Develop a customer approach that “speaks’ to disparate clients
- Recognise and accommodate the communication needs of their team and of their clients
- Dealing with “demanding” clients
Outcomes:
Participants will learn –
- strategies for adjusting communication to be “heard” by other Temperaments
- to understand what they perceive as a difficult customer
- explore a variety of approaches to deal with angry customers
- experience selling from a different perspective
Contact Us to Learn More
Sales and Customer Service
Satisfying Customers Needs
Prime Performance offers a series of workshops to enhance understanding of individual styles and preferences. These workshops can provide a framework for the Sales Team to reflect on which strategies work, and why, as well as what doesn’t work and what adjustments to make.
Training Objectives:
Outcomes:
Participants will learn –
Contact Us to Learn More