Sales and Customer Service

Satisfying Customers Needs

Prime Performance offers a series of workshops to enhance understanding of individual styles and preferences. These workshops can provide a framework for the Sales Team to reflect on which strategies work, and why, as well as what doesn’t work and what adjustments to make.

Training Objectives:

  • Identify the needs and values of customers
  • Identify the unique ways others perceive things such as “benefits”
  • Develop a customer approach that “speaks’ to disparate clients
  • Recognise and accommodate the communication needs of their team and of their clients
  • Dealing with “demanding” clients

Outcomes:
Participants will learn –

  • strategies for adjusting communication to be “heard” by other Temperaments
  • to understand what they perceive as a difficult customer
  • explore a variety of approaches to deal with angry customers
  • experience selling from a different perspective

Contact Us to Learn More

  • "The most important thing in communication [with customers] is hearing what isn't being said." --Peter Drucker Management Consultant 1909 - 2005